We advise all our clients to read the terms and conditions of this website; acknowledging the terms and conditions of the site binds users to the terms set out on the site. We reserve the right to change the site, including the terms and conditions at any time without prior notice and advise clients to ensure that they are up to date with changes to the terms and conditions of our site. Please do not use the website if you are not willing to accept the terms and conditions.
Shopping on the site
This site is designed for UK residents and relates to use of the site and the service in the UK only. Our terms and conditions do not affect your statutory rights in any way.
The products may vary slightly to the images shown on the website. Once an item has been personalised you will not be able to return the products unless it is faulty
We place products on our site as an invitation to accept offers from customers; we are not bound by the price or obliged to accept an order, even if the payment has been processed. If the price listed is incorrect, we will contact you with the correct price and offer you a choice between continuing with the order at the revised price and cancelling the order. If payment has already been processed and you choose to cancel your order, we will refund the transaction once the goods have been returned.
We accept payment via credit and debit card when orders are placed online. Please note, orders will only be processed once the payment has cleared. In some cases, you may be asked for a password or security code when paying by card; this is an additional security measure used by some banks.
All transactions are processed using sophisticated security measures; information sent from the site is encrypted using 128-bit SSL certificates. Information from this site will never be sent unencrypted and all messages sent from the site are protected using MD5 hashing. No information is shared with third parties.
Once your order has been shipped, we will send an email with a link to the courier’s website to enable you to track your order. Our courier service will attempt delivery and leave a card containing information about collection in the event that you are out; it is also possible for your order to be placed in a secure location if you are out and have advised this instruction; if the delivery fails more than twice, the order will be returned to us and we will contact you to discuss collection. If the parcel delivered by the courier arrives damaged, please refuse the delivery and it will be returned to us; if you notice the goods have been damaged in transit and you have already signed proof of delivery, please contact us before 3pm the next working day or your claim will be void.
If goods have been given an instruction to leave whilst owner is out – the items must be left in a safe place and are left at the owners risk. Alternatively, if no instructions are left a signature must be given to the driver.
We will contact you as soon as possible if we are unable to deliver your uniform order within the specified time; you can arrange an alternative delivery date or cancel the order. We will not assume liability for any penalties or damages caused by a delay in delivery.
We use DPD tracked courier service.
Data security is a priority and we use one of the world’s leading payment service providers to protect our customer data.
You can rest assured that we will never share any information with third parties.