We offer a range of delivery options, as follows (Please note your School will decide on the Delivery Option):
• Parents are invited to place orders for free to school delivery: orders are sent to the school at the middle and end of the month.
• If your order is due during the school holidays, your order will
be delivered during the first week of the school term; all customers
will be updated on the progress of the order via the tracking system.
• Parents are invited to order online: all orders will be processed
and dispatched as quickly as possible; we aim to deliver to UK mainland
addresses within 14 working days (excluding bank holidays), although
often the turn-around time is considerably shorter.
Please leave Delivery options for Courier if you are out.( For example,
In shed/Porch or Neighbours house). Goods must be left in a safe place.
Goods are left at owners risk please see T&Cs. Our courier service
will attempt delivery and leave a card containing information about
collection in the event that you are out; it is also possible for your
order to be placed in a secure location if you are out and have advised
this instruction; if the delivery fails more than twice, the order will
be returned to us and we will contact you to discuss collection. If the
parcel delivered by the courier arrives damaged, please refuse the
delivery and it will be returned to us; if you notice the goods have
been damaged in transit and you have already signed proof of delivery,
please contact us before 3pm the next working day or your claim will be
void.
We will contact you as soon as possible if we are unable to deliver
your uniform order within the specified time; you can arrange an
alternative delivery date or cancel the order. We will not assume
liability for any penalties or damages caused by a delay in delivery.
We aim to dispatch all uniform orders to UK mainland addresses within 21 working days (excluding bank holidays); however, at peak times (July
and August), processing may take a little longer and we advise parents
to order well in advance (we recommend 6 weeks prior to the beginning of
the new term) of the start of term to ensure orders arrive in time.
The delivery fee for UK mainland addresses is £5.99.